FREQUENTLY ASKED QUESTIONS (FAQ)

1. What ages is North Shore Bike Park suitable for?
North Shore Bike Park is open to riders of all ages, from toddlers to adults. The park is designed to accommodate beginners through advanced riders, with guidelines in place to help keep younger children safe around older or more confident riders.
 

2. Do we have to reserve a time to ride when we buy passes?
No. All Day Passes, Memberships, etc are "Ride All Day" and so you can show up at any time and leave any time. We do recommend younger riders arrive in the first few hours after we open to make use of the park before it gets busy and bigger riders arrive. But otherwise you should feel free to join us when it's convenient.
 

3. Are there special rules for children aged 7 and under?
Yes. Children aged 7 and under must be supervised by a parent or guardian at arm's length at all times while on the terrain floor. This ensures their safety and helps prevent conflicts with other riders. The Lil' Shredders Zone is intended for our smallest riders, skaters, scooter'ers, or those who are learning and includes small terrain objects to experiment with to learn balance, technique and gain confidence.
 

4. Can parents drop off their children and leave the park?
For riders aged 7 and under, parents must remain on the terrain floor at arm's length or at least close enough to manage the safety of their child and tend to them if needed.
Children aged 8–11 may be dropped off by a parent, provided the parent's contact information is on file and the child is checked in by the parent or guardian.
Riders aged 12 and up may attend independently without a parent present.
 

5. What birthday party options are available?
Our birthday package offers the best value for children's birthday party activities in the Lower Mainland. It includes 8 all-day passes, allowing you and your guests to enjoy the park from opening to closing. Additionally, we reserve a party room for your group for a 3-hour period.
Visit https://www.northshorebikepark.ca/birthday-parties for all the details.
 

6. Can we bring our own food and cake for birthday parties?
You are welcome to bring your own food and cake for your party and decorate your reserved space.
The reservation grants you access to the party area for three hours. However, you and your guests are invited to stay and ride in the park for the entire day.
Please ensure all your guests sign their online waiver prior to arrival, using the waiver link sent to you when you booked your party.. This will allow us to check them in even if they arrive before you.
 

7. Are birthday party add-ons available?
Yes, add-ons are available for your party, which include additional guests, beverage packages, and rental bikes and scooters.
 

8. Are there other Birthday Party benefits?
Yes! All birthday party guests receive a one-day 10% discount on purchases made that day, including day passes, 10-packs, memberships, or booking a future birthday party for themselves.
As the host you will receive a discount code to share with your guests. They can use this code online or when they visit the park. If you lose your code, or forget, just have them remind the Reception desk that they are visiting as part of a birthday party.
 

9. How far in advance should birthday parties be booked?
Booking up to three months in advance is recommended, though last-minute bookings may be possible if space is available. Availability is shown online during booking.
 

10. What is the cancellation policy for birthday parties?
Cancellation and refund details are listed on the Birthday Parties page of the website, in the Terms and Conditions at the bottom of the Page. Refunds are available with sufficient notice; partial or no refunds apply closer to the event date.
Visit https://www.northshorebikepark.ca/birthday-parties for details.
 

11. What safety gear is required?
Helmets are mandatory at all times for anyone riding any wheeled vehicle on the terrain floor. Full-face helmets are strongly recommended for riders of all ages.
 

12. Do you rent safety gear?
Yes. North Shore Bike Park rents helmets, knee pads, and elbow pads in a wide range of sizes. Rental helmets are Fox Racing, full-face helmets, and are included with any bike or scooter rental.
 

13. What bikes and scooters are available for rent?
The park offers rentals for all ages and sizes, including:
12" balance bikes and pedal bikes
14", 18", and 20" BMX bikes
24" and 26" dirt jumpers
26" BMX cruisers
Havok Mini and Havok Storm scooters
 

14. Can riders swap rental bikes or scooters during their visit?
Yes. Riders may swap bikes or scooters at any time. If there is an issue with equipment or a rider wants to try something different, staff will gladly assist. A "Rental" allows you to rent either a bike or a scooter for the day. Note: "Unlimited Rentals" is a birthday party perk that gives everyone in the party group access to bikes and scooters throughout their visit, marked by a special VIP wristband. It is not available as a standalone individual purchase.
 

15. Can we bring our own bikes, scooters, or skateboards?
Yes. Riders are welcome to bring their own equipment, provided it is safe and in good working order. Kickstands are discouraged, and training wheels are recommended only in the Little Shredders Zone. Full details are available on the "Bring Your Own" page of the website. Visit https://www.northshorebikepark.ca/bring-your-own for more information.
 

16. Does everyone need to sign a waiver?
Yes. Anyone entering the terrain floor—including riders and supervising parents—must have a signed waiver. Waivers can be completed online in advance or via QR code at reception.
Visit https://www.northshorebikepark.ca/waiver
 

17. How do we purchase day passes or memberships?
Day passes, 10-packs, and memberships can be purchased online or at reception. Buying online and signing waivers in advance significantly speeds up check-in.
Visit https://www.northshorebikepark.ca/pricing-memberships to see pricing and make an online purchase.
 

18. What membership options are available?
North Shore Bike Park offers a 10 Pack, and a monthly recurring membership.
Visit https://www.northshorebikepark.ca/pricing-memberships to see pricing and make an online purchase.
 

19. Are food and drinks available on-site?
Yes! The Rad Café is open and provides snacks and beverages. Hot food service is available on select days.
 

20. Can families bring their own snacks and drinks?
Yes. Outside food and drinks are welcome. Drinks on the terrain floor should be sealed to avoid spills.
 

21. Are there allergy-friendly food options?
The Rad Café offers diet, sugar-free, and many nut-free options. Guests with specific dietary needs are encouraged to speak with staff at reception.
 

22. Are there quieter areas for kids who need a break?
For children who may feel overwhelmed, the Little Shredder Zone offers a quieter space, often with fewer older riders.
We also have two mezzanine areas for guests:
Party Mezzanine: You are welcome to use this space when it is not reserved for a private party. Please check with reception to confirm availability before settling in.
Lounge Mezzanine: This second mezzanine is designed as another quiet space, featuring more comfortable seating and televisions. Guests may request to watch select programming by asking at the reception desk.
 

23. When is the park least busy?
Park Activity Levels and Suggested Visit Times
For a quieter experience, consider visiting on Mondays, Tuesdays, or Wednesdays. Activity increases on Fridays and is highest on the weekends (Saturdays and Sundays), partially due to more birthday parties being booked.
Important Note: Always check the website's calendar for theme nights, special events, or other activities, as these can increase attendance even during typically quieter times.
Best Times for Younger Riders:
Parents with younger children may prefer bringing their "little shredders" during the first few hours after the park opens, before larger crowds arrive:
Weekdays: Generally the first hour or two after we open at 4 p.m.
Weekends: Generally between 9 a.m. and 11 a.m.
 

24. Are lessons or coaching available?
The park does not directly offer lessons, but we do allow certain companies and instructors to operate out of the park and provide lessons on everything from bikes to skateboards. Our preferred instructors are Brayden, who runs bookyrslf.com, and Curtis Del Grosso.
 

25. Are there camps or special events for kids?
Yes. Camps and events are offered seasonally—often during Christmas, spring break, and summer—usually by partner organizations. All events are listed on the website calendar.
 

26. Is the park wheelchair accessible?
Yes. The park has wheelchair-accessible entry, bathrooms and accessible parking. Families with specific needs are encouraged to contact the park directly.
Note that there is no elevator in the park and so no wheelchair access to the second and third levels.
 

27. Is parking available?
Yes. There is on-site parking and free street parking outside.
 

28. How long do families usually stay?
Visits vary. Day passes and memberships allow guests to come and go all day, and many families leave for breaks and return later.
 

29. Are staff available to help if something goes wrong?
Yes. Staff are always on site monitoring safety. At least one staff member is first-aid trained, and a fully stocked first-aid room is available at reception.
 

30. Do you offer Group Rates?
Yes. We offer a group rate for groups of 20 or more. This is intended for school groups, non-profits, and similar organisations. The rate is $21.99 per rider plus tax, with a minimum of 20 riders.
Details can be found at https://www.northshorebikepark.ca/post/schoolfieldtrips
 

31. Do you have lockers?
Yes. We offer "cubbies" which are small locker-style spaces where you can store your personal belongings. However these do not lock and so we do not recommend leaving valuables in them and the park is not responsible for lost or stolen items.
 

32. What vehicles or equipment are not allowed in the park?
No electric or gas-powered vehicles are allowed in the building. All other wheeled vehicles (bicycles, scooters, skateboards, balance bikes, etc.) are welcome, provided they are safe and in good working order. Please see the "Bring Your Own" page for full details.
 

33. When did the park reopen after the summer closure?
North Shore Bike Park reopened on September 19, 2026. Check https://www.northshorebikepark.ca for the current schedule before visiting.
 

34. When do passes and memberships expire?
Passes and memberships do not expire until they have been redeemed. Each product has a specific redemption window—typically 30 days to 12 months depending on the product type. Once you redeem your pass or membership, you'll have the specified time period to use it. Check your order confirmation for the specific redemption window for your purchase.
 

35. Do you have a foam pit? Can kids practice tricks like backflips?
Yes! We have a big foam pit that's perfect for progression and slop-style riding where kids can safely practice tricks like backflips and advance their skills. We don't have airbags, but the foam pit provides a forgiving landing surface that builds confidence. It's a favorite spot for riders of all levels working on new tricks.
 

36. What's in the Lil' Shredders Zone? Is it good for young kids learning tricks?
The Lil' Shredders Zone is a dedicated area designed specifically for our youngest riders (ages 5-7) to build confidence and learn at their own pace. It includes a tiny airbag, a wooden trail, small rollers, and age-appropriate terrain features. It's a wonderful space for beginners to develop balance, technique, and confidence.
For older kids and teens working on more advanced tricks like backflips, our foam pit is the ideal progression tool—it provides a safe landing surface for practicing skills at higher difficulty levels.
 

37. How does supervision work at the park?
Parents are welcome to supervise their children from a distance, and many parents also choose to ride alongside their kids. For children ages 7 and under, we require a supervisor to be at arm's length at all times, actively monitoring their safety. For children ages 8 and up, parents can supervise from a distance while their child rides independently, or can ride with them if they'd like. It's a flexible approach that works for different family dynamics and physical abilities.
 

38. Can we store an ice cream cake in a freezer during the party?
Yes! We have a freezer available for party guests. Just let the reception desk know when you arrive, and they'll be happy to store your ice cream cake during your celebration.
 

39. Are you staying in Maple Ridge, or do you have plans to relocate?
We have no plans to relocate anytime soon and fully anticipate remaining in Maple Ridge. North Shore Bike Park is here to stay at our current location.
 

40. What are the park's hours of operation?
North Shore Bike Park is open 7 days a week:
• Weekdays (Monday–Friday): 4:00 PM to 10:00 PM
• Weekends (Saturday–Sunday): 9:00 AM to 10:00 PM
Hours are subject to change. Check https://www.northshorebikepark.ca for the most current schedule before visiting.
 

41. Can we arrive early before our birthday party to set up decorations?
Yes, you should have access to the party room approximately 30 minutes before your scheduled start time to set up decorations. Availability may vary depending on whether another party is using the room before yours — check with reception on the day of your event.
 

42. Can we keep food warm or drinks cold during our birthday party?
Yes. The birthday party room has a refrigerator available to keep drinks and perishable items cold. If you'd like to keep a pizza or other hot food warm, check with the front desk — they may be able to assist by using the office oven. Just let reception know when you arrive.
 

43. Can the 10% goodie bag discount be used for a future birthday party if I wasn't told about it at the time?
Yes. Normally the 10% discount code from the goodie bag is valid only on the day of the party you attend, but exceptions may be made. Please contact the park and we can re-enable the code so you can use it toward booking your own party later. If you no longer have the code, let us know and we'll provide a new one.
 

44. Does the "free VIP Unlimited Rentals upgrade" apply to parties booked before October 1, or to parties happening before October 1?
It applies to any party booked before October 1, regardless of when the party date falls. So if you book your party in September for a February date, you still get the free upgrade.
 

45. Can I add extra guests to my birthday party after booking?
Yes! Additional guests may be added when you arrive at the park — just let the front desk know. Extra guests are $29.99 per rider for the full day and can be paid onsite. If you'd prefer to add them in advance, please contact the park directly.
 

46. Do you offer friend or buddy discounts for riders who bring a friend?
No, we don't offer friend or buddy discounts at this time. Each rider needs their own day pass or membership. We recommend visiting during our quieter hours (shortly after opening) for a more relaxed experience.
 

47. Can I rent the entire facility for a private event or birthday party?
Private facility buyouts are possible but subject to several conditions. North Shore Bike Park does not typically close the park for small private events due to the impact on general admission revenue and the inconvenience to members. When a buyout is approved, it must be scheduled on a weeknight (Monday through Thursday), and we require at least 30 days' notice to inform membership in advance. For pricing and availability, please contact the park directly. For smaller group options, consider our birthday party packages — visit https://www.northshorebikepark.ca/birthday-parties for details.
 

48. Do you honour the Access 2 Card program or offer support-person accommodations for riders with disabilities?
We are happy to accommodate riders with disabilities who need a support person to assist them while riding. If a support person (parent, guardian, or caregiver) needs to ride alongside the rider, they may do so at no additional charge — just let us know when you book or when you arrive so we can notify staff. Please contact the park directly at Info@NorthShoreBikePark.ca or call +1(604)960-0285 to discuss your specific needs.
 

49. Do you have extended hours on Pro-D Days or school holidays?
Hours on school closure days are decided individually. Some days the park opens at 9:00 AM, others regular weekday hours apply. Check https://www.northshorebikepark.ca or the community calendar for the specific date you are planning to visit.
 

50. Do adult chaperones or supervisors need their own tickets/passes for a birthday party?
No — adults who are just supervising and not riding do not need a ticket. However, if a chaperone wants to ride in the park, they will need their own all-day pass.
 

51. I missed the deadline for a birthday party promotion. Can I still get the promotional rate if I contact you?
Promotional pricing or discounts that appear on the birthday party booking page are typically available only until the posted deadline and cannot be applied automatically through the online booking system after that date. However, depending on the specific promotion, exceptions may be available if you contact the park directly. Please reach out to us at Info@NorthShoreBikePark.ca or call +1(604)960-0285 with your party details and we will see what we can do. We will set up the booking manually and send you an invoice to pay online.
 

52. Can I use a discount code or referral discount on top of a promotional price adjustment for a birthday party?
Discounts and promotional offers cannot generally be stacked. If a booking has already received a price adjustment to honour a previous promotional rate, that adjusted price already includes the intended savings. Any eligible referral or discount codes are applied as part of the overall pricing arrangement. For questions about a specific booking, please contact us at Info@NorthShoreBikePark.ca or call +1(604)960-0285.
 

53. Can I change the date or time of an already-booked birthday party?
Yes - we can usually move an existing booking to a different date or time slot, subject to availability on the new date. If you need to reschedule, just contact the front desk and we will check what is available and make the change for you.
 

54. Can I use my own cooking appliances (like a hot plate or air fryer) during a birthday party?
No, cooking inside the building is not allowed as it is a major fire and health hazard. You are welcome to bring your own food and cake for your party. The party room has a refrigerator for cold storage, and there is a large fridge where you can store a cake. If you need to keep hot food warm, check with the front desk — they may be able to assist using the office oven.
 

55. Can I request different music during my visit?
The park has music filters enabled to prevent explicit language, and the music app only allows music to play twice in a 24-hour period. Most of the music is selected by staff, customers, and a random play list. Please speak to the front desk with any music requests during your visit.
 

56. Can guests who use a wheelchair have a table if they cannot reach the upstairs mezzanine?
Yes. There is no elevator to the upper levels, so guests who cannot reach the mezzanine should ask at reception. Staff will arrange a ground-level table.