FREQUENTLY ASKED QUESTIONS (FAQ)

Frequently Asked Questions​​​
 

1. What ages is North Shore Bike Park suitable for?
   North Shore Bike Park is open to riders of all ages, from toddlers to adults. The park is designed to accommodate beginners through advanced riders, with guidelines in place to help keep younger children safe around older or more confident riders.
    

2. Do we have to reserve a time to ride when we buy passes?
   No.  All Day Passes, Memberships, etc are “Ride All Day” and so you can show up at any time and leave any time.  We do recommend younger riders arrive in the first few hours after we open to make use of the park before it gets busy and bigger riders arrive.  But otherwise you should feel free to join us when it’s convenient.  
    

3. Are there special rules for children aged 7 and under?
   Yes. Children aged 7 and under must be supervised by a parent or guardian at arm’s length at all times while on the terrain floor. This ensures their safety and helps prevent conflicts with other riders.  The Lil’ Shredders Zone is intended for our smallest riders, skaters, scooter’ers, or those who are learning and includes small terrain objects to experiment with to learn balance, technique and gain confidence. 
    

4. Can parents drop off their children and leave the park?
   For riders aged 7 and under, parents must remain on the terrain floor at arm's length or at least close enough to manage the safety of their child and tend to them if needed. 
   
   Children aged 8–12 may be dropped off by a parent, provided the parent's contact information is on file and the child is checked in by the parent or guardian. 
   
   Riders aged 13 and up may attend independently without a parent present.
    

5. What birthday party options are available?
   Our birthday package offers the best value for children's birthday party activities in the Lower Mainland. It includes 8 all-day passes, allowing you and your guests to enjoy the park from opening to closing. Additionally, we reserve a party room for your group for a 3-hour period.
   
   Visit https://www.northshorebikepark.ca/birthday-parties for all the details.
    

6. Can we bring our own food and cake for birthday parties?
   You are welcome to bring your own food and cake for your party and decorate your reserved space  
   The reservation grants you access to the party area for three hours. However, you and your guests are invited to stay and ride in the park for the entire day.
   
   Please ensure all your guests sign their online waiver prior to arrival, using the waiver link sent to you when you booked your party.. This will allow us to check them in even if they arrive before you.
    

7. Are birthday party add-ons available?
   Yes, add-ons are available for your party, which include additional guests, beverage packages, and rental bikes and scooters.
    

8. Are there other Birthday Party benefits?
   Yes! All birthday party guests receive a one-day 10% discount on purchases made that day, including day passes, 10-packs, memberships, or booking a future birthday party for themselves.
   
   As the host you will receive a discount code to share with your guests. They can use this code online or when they visit the park.  If you lose your code, or forget, just have them remind the Reception desk that they are visiting as part of a birthday party.
    

9. How far in advance should birthday parties be booked?
   Booking up to three months in advance is recommended, though last-minute bookings may be possible if space is available. Availability is shown online during booking.
    

10. What is the cancellation policy for birthday parties?
    Cancellation and refund details are listed on the Birthday Parties page of the website, in the Terms and Conditions at the bottom of the Page. Refunds are available with sufficient notice; partial or no refunds apply closer to the event date. Visit https://www.northshorebikepark.ca/birthday-parties for details.
     

11. What safety gear is required?
    Helmets are mandatory at all times for anyone riding any wheeled vehicle on the terrain floor. Full-face helmets are strongly recommended for riders of all ages.
     

12. Do you rent safety gear?
    Yes. North Shore Bike Park rents helmets, knee pads, and elbow pads in a wide range of sizes. Rental helmets are Fox Racing, full-face helmets, and are included with any bike or scooter rental.
     

13. What bikes and scooters are available for rent?
    The park offers rentals for all ages and sizes, including:
    • 12” balance bikes and pedal bikes
    •14”, 18”, and 20” BMX bikes
    • 24” and 26” dirt jumpers
    • 26” BMX cruisers
    • Havok Mini and Havok Storm scooters
     

14. Can riders swap rental bikes or scooters during their visit?
    Yes. Riders may swap bikes or scooters at any time. If there is an issue with equipment or a rider wants to try something different, staff will gladly assist.  An “Unlimited Rental” allows the rider to even swap out a bike for a scooter, or scooter for a bike, at any time during their stay.
     

15. Can we bring our own bikes, scooters, or skateboards?
    Yes. Riders are welcome to bring their own equipment, provided it is safe and in good working order. Kickstands are discouraged, and training wheels are recommended only in the Little Shredders Zone.
    
    Full details are available on the “Bring Your Own” page of the website. Visit https://www.northshorebikepark.ca/bring-your-own for more information.
     

16. Does everyone need to sign a waiver?
    Yes. Anyone entering the terrain floor—including riders and supervising parents—must have a signed waiver. Waivers can be completed online in advance or via QR code at reception.
    Visit https://www.northshorebikepark.ca/waiver 
     

17. How do we purchase day passes or memberships?
    Day passes, 10-packs, and memberships can be purchased online or at reception. Buying online and signing waivers in advance significantly speeds up check-in.
    Visit https://www.northshorebikepark.ca/pricing-memberships to see pricing and make an online purchase.
     

18. What membership options are available?
    North Shore Bike Park offers a 10 Pack,  6-month and annual memberships. Additional family members can be added at a discounted rate. Details are available under Pricing on the website.
    Visit https://www.northshorebikepark.ca/pricing-memberships to see pricing and make an online purchase.
     

19. Are there family or sibling discounts?
    Yes. Families commonly use:
    • Family memberships, which offer discounted rates for additional family member
    •10-packs, which may be shared with a sibling or friend (once per visit) “Sharing” means you are using an additional pass from your 10 Pack for the entry of your friend, or sibling. Two “punches” or entries will be deducted from your 10 Pack. 
    
    You can view pricing and purchase options, including 6- and 12-month memberships that allow you to add family members during the checkout process, by visiting our website: https://www.northshorebikepark.ca/pricing-memberships.
     

20. Are food and drinks available on-site?
    Yes! The Rad Café is open and provides snacks and beverages. Hot food service is available on select days, though currently limited due to temporary health permit restrictions.
     

21. Can families bring their own snacks and drinks?
    Yes. Outside food and drinks are welcome. Drinks on the terrain floor should be sealed to avoid spills.
     

22. Are there allergy-friendly food options?
    The Rad Café offers diet, sugar-free, and many nut-free options. Guests with specific dietary needs are encouraged to speak with staff at reception.
     

23. Are there quieter areas for kids who need a break?
    For children who may feel overwhelmed, the Lil Shredder Zone offers a quieter space, often with fewer older riders. We also have two mezzanine areas for guests:
    • Party Mezzanine: You are welcome to use this space when it is not reserved for a private party. Please check with reception to confirm availability before settling in.
    • Lounge Mezzanine: This second mezzanine is designed as another quiet space, featuring more comfortable seating and televisions. Guests may request to watch select programming by asking at the reception desk.
     

24. When is the park least busy?
    For a quieter experience, consider visiting on Mondays, Tuesdays, or Wednesdays. Activity increases on Fridays and is highest on the weekends (Saturdays and Sundays), partially due to more birthday parties being booked.
    
    Important Note: Always check the website's calendar for theme nights, special events, or other activities, as these can increase attendance even during typically quieter times.
    
    Best Times for Younger Riders:
    Parents with younger children may prefer bringing their "little shredders" during the first few hours after the park opens, before larger crowds arrive:
    • Weekdays: Generally between 2 p.m. and 4 p.m.
    • Weekends: Generally between 9 a.m. and 11 a.m.
     

25. Are lessons or coaching available?
    The park does not directly offer lessons, but approved third-party instructors may operate in the park. These businesses must be registered with North Shore Bike Park.
     

26. Are there camps or special events for kids?
    Yes. Camps and events are offered seasonally—often during Christmas, spring break, and summer—usually by partner organizations. All events are listed on the website calendar.
     

27. Is the park wheelchair accessible?
    Yes. The park has wheelchair-accessible entry, bathrooms and accessible parking. Families with specific needs are encouraged to contact the park directly.
    
    Note that there is no elevator in the park and so no wheelchair access to the second and third levels. 
     

28. Is parking available?
    Yes. There is on-site parking and free street parking outside. 
     

29. How long do families usually stay?
    Visits vary. Day passes and memberships allow guests to come and go all day, and many families leave for breaks and return later.
     

30. Are staff available to help if something goes wrong?
    Yes. Staff are always on site monitoring safety. At least one staff member is first-aid trained, and a fully stocked first-aid room is available at reception.
     

31. Do you offer Group Rates?
    Yes. We offer a group rate for groups of 20 or more. This is intended for school groups, non-profits, and similar organisations. The rate per rider is $20 and the park is available from 9am to 3pm so you get the whole park to yourself!  Details can be found at https://www.northshorebikepark.ca/post/schoolfieldtrips 
     

32. Do you have lockers?
    Yes. We offer "cubbies" which are small locker-style spaces you can store your personal belongings.  However these do not lock and so we do not recommend leaving valuables in them and the park is not responsible for lost or stolen items.